Yerevan
Tbilisi
Moscow
Paris
Los Angeles
Beijing
English
Հայերեն Русский
Main Timeline Video Share
May the Holiday Warm Hearts: Idram and IDBank Support the Children of Heroes Beneficiaries of the "By Your Side" program at IDBank AraratBank Named Large CSR Company of the Year Idram Joins the Fight Against Food Insecurity Ucom’s Renovated Sales and Service Center in Yerevan Mall Reopens 1% idcoin instead of New Year’s suffering: practical tips Idram Junior Donated Books to Schools Big Christmas Market with Idram, IDBank and idplus Ucom Supports Wildlife Monitoring in Ararat Region IDBank, Idram, and idplus at the Big Christmas Market Converse Bank Deputy CEO and CFO, Grant Akopian, Elected to BACEE Board Ucom and SunChild NGO Install a Solar Plant in Alaverdi Kindergarten
Timeline
Arega Hovsepyan is our candidate for Chair of the Committee on European IntegrationThe Final Round of the Junius Tournament Has BegunAwards Ceremony for the “Top 100 Students of Armenia” Competition: Presentation of CertificatesNew Samsung Galaxy A27 as Part of Ucom’s Special “Back to School 2026” OfferMillennials, Gen Z, or Gen Alpha: How Different Generations Prepare for the New School Year: Idram&IDBankFinancial Literacy at the Republican Center for Children and Youth Tent Camp: Idram & IDBankUnlocking the Secrets of the Financial World at ''Hayordi'' Camp with Idram&IDBankUcom Supports the Second Phase of ArmDrone’s FPV Drone Educational Program "The Power of One Dram" to "Orran" Charitable Non-Governmental OrganizationUcom and Microsoft Innovation Center’s Cybersecurity Education Program Concludes with a Mini CTF CompetitionCustomer Appreciation Day - This Time at IDBank’s “Erebuni” BranchResults of the Junius Tournament Announced: The Next Round AheadUcom Expands International Roaming Capabilities"Urgently Confirm Your Card Details": IDBank Warns of Hotel Booking ScamsMher Ananyan joins Unibank's Management Board Ucom Supports the Launch of "Remember the Animals" Educational Game Moody’s changes the outlook on IDBank’s ratings to positive IDBank Introduces the New Mastercard World Card with Exclusive Travel Benefits and a Special Launch CampaignConverse Bank and Visa expand their strategic partnership to introduce new customer solutions Ucom and FPWC Ensure Round-the-Clock Wildlife Monitoring in Gnishik Through Solar Energy
All Timeline »
Society

IDBank at Cashless Forum Uzbekistan 2025: Building the Future of Customer-Centric Banking

The capital of Uzbekistan hosted the Cashless Forum Uzbekistan 2025, organized by Visa, a global leader in digital payments. The event gathered senior representatives from government institutions, financial organizations, and private businesses from the CIS, Ukraine, Georgia, and Southeast Europe to exchange ideas and strategies around the cashless economy, banking innovation, and financial inclusion.

IDBank also participated in the forum, sharing its experience. During the panel session titled “Digital Banking: Ecosystems and the Future of Customer Experience,” one of the featured speakers was Sergey Arakelyan, IDBank’s Director of Digital Banking. The discussion focused on how banks can build integrated ecosystems and create value for customers through technology and data.

“Digitalization has completely transformed the way we interact with our clients by enabling us to provide them with even more financial tools. Today, only 1% of transactions are carried out in branches, with the rest processed through the Idram&IDBank app, ATMs, and digital platforms. Specifically, the launch of the BNPL format now allows us to issue tens of thousands of loans per day. From the very beginning, our chosen path—to integrate banking services into the Idram app—has nearly increased our customer base twentyfold since the start of the collaboration, while giving customers access to a broader range of services. Of course, it should be noted that alongside digital changes, there is a growing need to educate the public, overcome IT security challenges, and manage social engineering risks. For this purpose, we have created Armenia’s first financial application for children—Idram Junior," said Sergey Arakelyan.

The forum also featured showcases of innovative financial technologies — from payment and security solutions to data-driven customer experience tools. Attendees engaged in high-level discussions and shared best practices on shaping the future of a cashless regional economy.

IDBank remains committed to advancing digital banking and strengthening its role as a forward-thinking financial innovator in Armenia and beyond.

IDBANK IS SUPERVISED BY CBA