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May the Holiday Warm Hearts: Idram and IDBank Support the Children of Heroes Beneficiaries of the "By Your Side" program at IDBank AraratBank Named Large CSR Company of the Year Idram Joins the Fight Against Food Insecurity Ucom’s Renovated Sales and Service Center in Yerevan Mall Reopens 1% idcoin instead of New Year’s suffering: practical tips Idram Junior Donated Books to Schools Big Christmas Market with Idram, IDBank and idplus Ucom Supports Wildlife Monitoring in Ararat Region IDBank, Idram, and idplus at the Big Christmas Market Converse Bank Deputy CEO and CFO, Grant Akopian, Elected to BACEE Board Ucom and SunChild NGO Install a Solar Plant in Alaverdi Kindergarten
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Grant Akopian has been elected to the AmCham Board Unibank was a partner of the international forum “Yerevan Dialogue” EIB Group and Ameriabank strengthen support for Armenian businesses through EU-backed guarantee The Power of One Dram to ‘’Vahe Meliksetyan’’ FoundationThe international chess tournament supported by IDBank has concludedAraratBank and Urartu Football Club Team Up to Promote Financial LiteracyFINTECH360 International Conference Held in Armenia Ucom Upgrades Internet Speed for Unity Packages Two Milestones, One Celebration: Moneytun Turns 20, Partnership with AraratBank Marks 10 YearsBell Ringing Ceremony at the London Stock Exchange marks Ameriabank’s inclusion in the FTSE 100 as part of LFG AraratBank Announces Change in Executive Leadership Brilliant Performance of Khachaturian’s Piano Concerto by the Thessaloniki Symphony Orchestra — Dedicated to the Memory of the Victims of the Armenian GenocideAraratBank Supports Launch of the 15th Anniversary “Faces of Memory” Seminar “Your Relative is in Danger”: IDBank Warns About an Aggressive Wave of Phone ScamsSoft Construct Showcased New Career Opportunities at Career City Fest 2K26 Financial Literacy Course for Learning Mission non-profit organization. Idram&IDBank A New Level of Digital Banking: IDBank Launches Strategic Partnership with OracleInternational Mother Earth Day. Idram&IDBankUcom Announces the Launch of Its Carbon Footprint Management ProgramUnibank issues USD bonds with a 5.6% yield
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Society

Ucom Integrates SatisfAI Platform for Continuous Customer Satisfaction Analysis

Ucom, committed to its customer-centric approach, has integrated the innovative SatisfAI survey platform for the continuous analysis of customer satisfaction and service experience.

The SatisfAI integration enables Ucom to conduct NPS (Net Promoter Score) and other quick, simple surveys, analyze data in real time, and respond more rapidly to customer needs. SatisfAI simplifies this process by providing a user-friendly interface and automated data analysis tools.

"Integrating a customer survey system aligns with Ucom's customer-centric strategy. To ensure a convenient digital experience for each of our subscribers, we strive to apply the most advanced, innovative solutions available. I am confident that with the help of data-driven decisions, we will continuously improve the quality of our services," noted Ralph Yirikian, General Director of Ucom.

"We are pleased to start this collaboration with Ucom. Previously, our platform has been successfully implemented in a number of banks, and now Ucom is becoming the first in the telecommunications sector of Armenia to apply our solutions. In the first phase, the platform's basic functions have already been implemented, and we expect that the artificial intelligence module will also be deployed at Ucom soon," said SatisfAI co-founder Hayk Karapetyan.

The NPS survey is a widely used international methodology for quickly determining customer loyalty and satisfaction levels. The system enables companies to contact customers immediately after service delivery—via SMS, mobile app, or email—and evaluate their satisfaction and loyalty through a short survey.